Terms and Conditions

Conditions of Entry

1.Entry is subject to all conditions displayed on the booking confirmation email and at the front entry.
2.Bowling shoes are required on our lanes. If you don't have a pair, you can hire ours for only $2.
3.No food, beverages or animals may be brought onto the premises.
4.Management reserves right to inspect bags on entry and exit, and to refuse entry or remove guests for vandalism, stealing, offensive behaviour, failure to properly supervise persons under your care, failure to follow safety instructions or failure to comply with any condition of entry.
5.You acknowledge that there are inherent risks in the participation in Bowling and Laser Tag activities. You should consider this participation an exercise in good judgment and act in a responsible manner while using the facility.
6.ZONE BOWLING takes all reasonable steps to provide you with a safe and enjoyable experience. However ZONE BOWLING will not be liable for any person in respect the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person's negligence (including the negligence of ZONE BOWLING) or otherwise. This exclusion of liability does not apply to liability which cannot by law be contracted out of.
7.Laser Tag is recommended for ages six (6) years and up. Management reserves the right to change terms and conditions at any time without notice.
8.Adults / carers are responsible for persons under their supervision.
9.Any photographs, videos or sound recordings taken by you at the premises must be for personal use only. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited and may result in loss or damage to ZONE BOWLING.
10.Your image may be taken at any time for security purposes or for use in marketing materials. You authorise the use of your image for these purposes. 
11.ZONE BOWLING takes no responsibilities for any lost, stolen or damaged personal property, brought into or stored in our premises.

Online Shop

1.Bookings purchased via this website are non-refundable and are not available for exchange, unless required by law.
2.Booking barcodes are valid for the duration of the booking and will expire once the booking date and time has lapsed.
3.We recommend you arrive at least 15 minutes prior to your reservation to check-in and organise bowling shoes where applicable
4.We cannot guarantee you or your guests will be able to complete your activities if you or any guests in your group are late.
5.In the unforeseen circumstance ZONE BOWLING encounters technical issues your Bowling start time may begin later than the original booking start time.
6.Where you purchase concession tickets online, suitable identification must be provided at the venue.
7.The purchasing of products and services may be subject to credit card and other fees. ZONE BOWLING reserves the right to vary the amount of this transaction fee from time to time, as specified in the booking purchasing process.
8.Prices are subject to change without notice due to any changes in government charges, taxes or levies. All prices in AUD and include GST.
9.Vouchers and bookings can only be purchased through this web site by using a major credit card, PayPal, gift card or our pay in venue option. Your credit card or PayPal account will be debited at the time of ordering. Pay in venue requires you to pay the total booking amount before play, and can be paid in cash, by gift card or by using a major credit card.
10.ZONE BOWLING uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
11.Payments are processed in real-time.
12.ZONE BOWLING does not have access to your full card number, this credit card payment is secured by DPS.
13.DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre.
14.DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.
15.Handle your e-voucher as you would cash. Be cautious if someone offers to sell you this document - it has no official resale value and may be an unauthorised copy. You release ZONE BOWLING from any liability, claim or the like arising as a result of ZONE BOWLING honoring a stolen or unauthorised copy of an e-voucher.
16.Lost, damaged or stolen vouchers cannot be replaced. ZONE BOWLING reserves the right to refuse any order placed for any ZONE BOWLING or Laser Tag vouchers. Management reserves the right to change terms and conditions at any time without notice.
17.Booking barcodes are redeemable at ZONE BOWLING venues in Australia only.

Birthday Party Booking Terms & Conditions

1.Birthday party booking deposits purchased via this website are non-refundable and are not available for exchange, unless required by law.
2.ZONE BOWLING cannot guarantee you or your guests will be able to complete your birthday party if you or any guests in your group are late.
3.In the unforeseen circumstance ZONE BOWLING encounters technical issues your birthday party start time may begin later than the original booking start time.
4.The purchasing of birthday party packages and extras may be subject to credit card and other fees. ZONE BOWLING reserves the right to vary the amount of this transaction fee from time to time, as specified in the booking purchasing process.
5.Birthday party package prices are subject to change without notice due to any changes in government charges, taxes or levies. All prices in AUD and include GST.
6.Birthday party booking deposits can be purchased through this web site or over the phone by using a major credit card or PayPal. Your credit card or PayPal account will be debited at the time of booking.
7.Birthday party booking deposits can also be purchased at any ZONE BOWLING venue by using EFTPOS or Cash. Your EFTPOS account will be debited at the time of booking.
8.Handle your birthday party confirmation email as you would cash. Be cautious if someone offers to sell you this document - it has no official resale value and may be an unauthorised copy. You release ZONE BOWLING from any liability, claim or the like arising as a result of ZONE BOWLING honouring a stolen or unauthorised copy of an e-voucher. Lost, damaged or stolen birthday party barcodes cannot be replaced.
9.ZONE BOWLING reserves the right to refuse any order placed for any birthday party packages. Management reserves the right to change terms and conditions at any time without notice.
10.Birthday party booking barcodes are redeemable at ZONE BOWLING centres in Australia only.
11.A $100 deposit is required when booking your party; the final balance is to be paid four (4) business days prior to your event based on your final guest numbers. A minimum of three (3) business days' notice is required to receive a refund of the deposit amount.
12.There is a minimum of eight (8) guests required for each birthday party booking.
13.No external food or beverage is permitted, unless in relation to a food allergy which the venue has been made aware of. Guests are also permitted to bring their own birthday cake.
14.Your birthday party group will either be eating in the venues party room [selected venues], or on the concourse, subject to availability
15.You must arrive 30 minutes prior to your birthday party start time to ensure your party begins on time.
16.ZONE BOWLING birthday parties run for the following lengths of time:
-A one game party - approximately 2 hours
-A two game Laser Tag only party - approximately 2 hours
-A two game Bowling party - approximately 2 ½ - 3 hours
-A combo party - approximately 2 ½hours
22.The party tables will be available for up to 45 minutes. Please note that even though every endeavour is made to guarantee tables are available for adults, during busier periods this may not always be possible.
23.The following information must be confirmed 72 hours before your booking;
-Final number of guests attending;
-Any special dietary requirements i.e. vegetarian or food intolerances;
-If you would like to order any additional platters, cake or extras; and
-If you require any additional lanes booked for older siblings or adults.
24.Platters cannot be cancelled within 72 hours of the party.
25.Laser Tag cannot be exclusively booked unless your group fills capacity of the arena.
26.If your party is Laser Tag only, closed sport shoes must be worn by all guests.
27.The minimum age for children at ZONE BOWLING birthday parties is five (5) years old. 

Birthday Child Parties Free

1.Redeemable on the ZONE BOWLING One Star, Two Star, Superstar or Teen packages booked from Wednesday 4 July 2018.
2.Not available on Mid-Week packages.
3. Available on parties with a minimum of 8 attendees (including Birthday Child).
4. Offer is given to two guests if it’s a celebration for twins/combined party. Twins/combined party pricing will not reflect online. This will be fixed in venue with payment of party.

Mid-Week Birthday Parties

1.The package will not be available on the ZONE BOWLING Two Star Package, Superstar Package or Teen Package or the Birthday Child Parties Free offer. 
2.The package is only available from Monday to Thursday, all day except during School Holidays.
3. Birthday party offer can be booked online or in venue.

National Offers Terms & Conditions

Standard Games of Bowling and Laser Tag
Subject to peak and off peak pricing – with peak being 3pm Friday to 6pm Sunday and Off-Peak being 6pm Sunday to 3pm Friday. Not valid with other offers. Shoe hire not included. Valid at the time of booking only and any unused value is forfeited. Vouchers are non-refundable, not exchangeable for cash and cannot be resold or transferred. Games are not transferable to another person. Lost or stolen vouchers cannot be refunded.

Bonus Bites
$20 worth of food & drink for only $15.
1.Bonus Bites vouchers should be treated like cash. Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or accepted for redemption. Be cautious if someone offers to sell you this document - it has no official resale value and may be an unauthorised copy. You release ZONE BOWLING from any liability, claim or the like arising as a result of ZONE BOWLING honouring a stolen or unauthorised copy of your voucher.
2.Bonus Bites vouchers are only valid for redemption of the date of your booking.
3.Valid Bonus Bites vouchers may be redeemed for food and/or beverages at any ZONE BOWLING Café in Australia. Alcoholic beverages will only be supplied to persons over the age of 18 years in accordance with ZONE BOWLING’S policies and procedures and any applicable liquor licensing laws.
4.You may only redeem one Bonus Bites voucher per visit. The total value of the voucher must be redeemed in a single transaction. The total amount of transaction must be equal or greater than $20 as no change or credit will be given.
5.If a transaction is greater than $20 then the difference between transaction amount and voucher value must be paid for at the time of redemption.
6.Bonus Bites vouchers are not available for exchange, not valid in conjunction with any other offer and not redeemable online or for cash.
7.Except to the extent required under the Australian Consumer Law, vouchers purchased via this website are non-refundable.
8.A limit of 1 voucher per online transaction applies.
9.Vouchers and bookings can only be purchased through this web site by using a major credit card or PayPal. Your credit card or PayPal account will be debited at the time of ordering.
10.ZONE BOWLING reserves the right to change these terms and conditions at any time by posting the updated terms on its website.
11.ZONE BOWLING may refuse any order placed for a Bonus Bites voucher in its absolute discretion.

Eat, Drink, Bowl
Valid for 1 hotdog, 1 medium, post mix, soft drink and 1 game of bowling. Bookings are subject to availability and pricing is determined by peak and off-peak timings. Not valid during school holidays. Not valid with other offers. Shoe hire not included. Valid at the time of booking only and any unused value is forfeited. Vouchers are non-refundable, not exchangeable for cash and cannot be resold or transferred. Lost or stolen vouchers cannot be refunded.

Family Play Pack
Valid for 1 game each for a family of four, price subject to peak or off-peak timing. Maximum 2 Adults. Not valid during school holidays. Bookings are subject to availability. Not valid with other offers. Shoe hire included. Valid at the time of booking only and any unused value is forfeited. Vouchers are non-refundable, not exchangeable for cash and cannot be resold or transferred. Games are not transferable to another person. Lost or stolen vouchers cannot be refunded. This offer is valid for bowling or laser.

Double Play
Valid for 2 games of bowling or laser (no combo option available), from Friday - Saturday after 9pm only. Bookings are subject to availability. Not valid with other offers. Shoe hire not included. Valid at the time of booking only and any unused value is forfeited. Vouchers are non-refundable, not exchangeable for cash and cannot be resold or transferred. Lost or stolen vouchers cannot be refunded.

Triple Play
Valid 7pm-10pm, Monday – Thursday/6pm-10pm, Sundays only. Bookings are subject to availability. Not valid with other offers. Shoe hire not included. at the time of booking only and any unused value is forfeited. Vouchers are non-refundable, not exchangeable for cash and cannot be resold or transferred. Games are not transferable to another person. Lost or stolen vouchers cannot be refunded. This offer is valid for bowling or laser (not available in a combo deal).

People With a Disability Pricing and Specials

1.When a guest (PWAD) enters a ZONE BOWLING venue and is accompanied by a Carer, the games will be transacted at half price of the standard pricing structure (i.e. Off-Peak and Peak pricing to apply). 
2.If the guest is in possession of a Companion Card, the accompanying Carer is entitled to a game of Bowling at no charge. 
3.If the guest (PWAD) does not hold a Companion Card the accompanying carer is entitled to bowl at the same price as the PWAD (half price games).
4.All games will be charged at the same amount. Half price game rate and not valid with any other offer. (i.e. 2 Games Off Peak is $12.90 or 2 Games Peak is $13.90)
5.Companion Card must be presented at time of purchase to receive disability pricing and carer complimentary free game. 

Gift Card Terms & Conditions                                

Physical and electronic gift cards purchased through this website on and from 29 March 2018 are subject to the following terms and conditions:
TERMS AND CONDITIONS OF USE: By purchasing or using this gift card, you agree to be bound by the following terms and conditions. Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. The credit balance on this card is redeemable for goods and/or services at ZONE BOWLING, KINGPIN and PLAYTIME venues within Australia only. The Gift Cards cannot be used for birthday party deposits, to purchase gift cards or to acquire Playtime goods and/or services online. This card is not redeemable for cash, cannot be re-sold and cannot be reloaded. No change will be given but any remaining balance may be applied to future purchases. This gift card will expire 3 years from the issue date, at which time any unused balance will be forfeited. If a purchase exceeds the available gift card balance, you must make up the difference with another payment method. You are liable for all transactions on this gift card except to the extent to which there has been fraud or negligence on our part or on the part of our employees. For gift card balance or assistance, please call our Help Desk on 1300 55 33 80.

Subscriber Rewards Terms & Conditions

ZONE BOWLING members and customers who subscribe to receive communications from ZONE BOWLING are entitled to receive the following Member Benefits:

1.The ability to buy a maximum of 20 $9.95 bowling games can be purchased per ZONE BOWLING members, when purchased online. This discount is not available with any other discount offer, voucher or promotion. This offer is not available for league, tournaments, birthday parties, school groups, meal deals, arcade tokens, or group and corporate bookings.
2.Vouchers are available for purchase online only on the ZONE BOWLING website - https://booking.zonebowling.com and are only available for a limited time only.
3.All communication regarding visitation and the issuing of FREE bowling vouchers will be conducted strictly via email.
4.ZONE BOWLING Members must ensure that contact information (i.e.  Current email address) is valid and current by contacting their local ZONE BOWLING venue or emailing [email protected]
5.ZONE BOWLING takes no responsibility for a member's failure to receive his/her FREE bowling voucher, if an email address is found to be incorrect.
6.All FREE bowling vouchers must be used within three (3 months of the issue date.
7.FREE vouchers cannot be accumulated and must be redeemed before additional visits are recognised. FREE vouchers are not redeemable for cash and redemption is subject to lane availability (bookings are recommended).
8.All FREE vouchers must be surrendered upon redemption and are non-transferable.
9.Two FREE games of bowling on the day of your birthday sent via email in the form of a redeemable barcode voucher.
10.It can take up to a month to process the 2 FREE games of bowling on your birthday if a guest signs up via the website or booking engine. 
11.Access to exclusive promotional deals, special offers and any additional benefits sent via email that may be periodically introduced.

EOFY Gift Card Offer

1. Offer valid for a limited time on ZONE BOWLING The Spinner, The Striker and The Full Roller packages only.
2. Offer valid from 7 May 2018 to 31 August 2018
3. Each person who books a ZONE BOWLING The Spinner, The Striker or The Full Roller package for a corporate event which is to be attended by 15 guests or more, and which is to occur on or before 31 August 2018, will receive a ZONE BOWLING gift card on the night of the event. The value of the gift card is to be calculated as follows:

Number of Guests

Gift Card Value

15-49

$100

50-99

$250

100 or more

$500



4. Gift cards provided in connection with this promotion cannot be used on the date of the event and are otherwise subject to the gift card specific terms and conditions published on this page.
5. Guests remain subject to ZONE BOWLING’S terms of entry. 

PayPal Bill Share

After placing a general online booking* via the ZONE BOWLING, Kingpin or Playtime website, you will be provided with the opportunity to use PayPal Bill Share. PayPal Bill Share is a product which allows you to request money from your friends to share the cost of the booking. PayPal Bill Share is accessible on the Booking Confirmation page once you have completed your online booking.

You acknowledge and agree that:
  • ZONE BOWLING, Kingpin or Playtime is not responsible for the operation of PayPal Bill Share and is merely making this feature available to customers on its website. Your use of PayPal Bill Share is governed by the PayPal User Agreement and ZONE BOWLING, Kingpin or Playtime will not be responsible for anything to do with your use of PayPal Bill Share;
  • We do not guarantee that the PayPal Bill Share process will be error-free;
  • ZONE BOWLING, Kingpin and Playtime does not manage any aspect of the money requests you complete within PayPal Bill Share; this activity is conducted, and managed entirely, by PayPal;
  • ZONE BOWLING, Kingpin and Playtime does not guarantee that the money requests you send using PayPal Bill Share will be received by the intended recipients or fulfilled by the desired parties;
  • Under no circumstances will ZONE BOWLING, Kingpin or Playtime be liable to you for any claim, damage, expense, loss or liability suffered or incurred by you with respect to your use, or a failure, of PayPal Bill Share.
For more information on requesting money with PayPal, please visit https://www.paypal.com/au/webapps/mpp/receive-payments-online. 

* Not available for birthday party bookings or gift card purchases

Father's Day - Dads Bowl Free Offer

1.Purchase any full priced kids/concession bowling game and receive one adult bowling game free including shoe hire. Kids shoe hire is not included.
2.Offer valid only on Father's Day - Sunday 2 September 2018 only.
3.Limit of one free adult per paying child.
4.Free adult game must be used at the same time as the paid kids/concession games and are valid on Father's Day - Sunday 2 September 2018 only. 
5.Offer can be booked online or in venue.

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