FAQ'S for Temporary Closure & Re-Opening Information at ZONE BOWLING
Due to the government restrictions and actions to limit the spread of COVID-19 some of our Zone Bowling venues are now open. During this time we are doing all we can to keep things running behind the scenes so we'll be ready to press play and reopen all of our venues when it is safe to do so! In the meantime, here are the answers to some important questions you may have.
Which venues are open?
Our Tasmanian Venue, Moonah is now open!
As for Victoria, we are closely monitoring the governments laws and legislation to understand when we are able to safely re-open the rest of our venues. Keep an eye on the website and our Facebook page for updates!
I have made a booking that i need to cancel. How do i get my refund?
Please submit an enquiry through our Contact Us page and one of our lovely team members will be able to assist you!
I have a gift card that is going to expire. Can I extend the end date?
Gift card expiry dates will not be extended during this time. To check the balance of your Gift Card, head to http://giftvouchers.com.au/BalanceEnquiry.aspx.
My Powercard is due to expire. Can I extend the end date?
Sit back. Relax. We've paused all Powercard expiry dates. Learn more here.
I have a birthday voucher. Can I extend this?
We want to make sure you can celebrate your birthday the right way. So any vouchers that were set to expire from March - May will have a 2 month expiry grace period which we will honour when we re-open! (This excludes School Holiday $8 Return Passes and School Holiday $10 Cafe Vouchers).
I have a ZONE BOWLING Voucher. Can I extend the end date?
We want to see you bowl up a storm on the lanes, so any vouchers that were set to expire from March - May will have a 2 month expiry grace period which we will honour when we re-open!
I have been waiting to receive my major prize. How will i receive this?
What are your plans in terms of Safety and Hygiene for when you re-open?
Your safety is our number one priority. That's why we'll always ensure our venues are cleaned and sanitised and will follow all government measures to keep everyone safe.
Where will you announce when you're reopening?
Make sure you've liked our Facebook page. are subscribed to our mailing list or check our website for news and announcements relating to our reopening date
My question isn't listed here, how can i contact you?
Our call centre is currently unavailable, but you can still reach us by submitting an enquiry on our Contact Us page.