Frequently Asked Questions (with answers!)
How long is an average event?
Events are typically 2-2.5 hours long. That allows plenty of time for arrivals, getting shoes and set up on the lane and of course eating and drinking . If you have a large guest count or would like to host a tournament style event, we suggest hosting a 3 hour event. However, if a 1 game package has been chosen the event will take 1-1.5 hours
How long does a game of bowling last?One game of bowling lasts around 45 minutes to 1 hour with 5-6 people per lane.
How long does a game of laser tag last?One game of laser lasts around 15 minutes, this doesn't include briefing and de-briefing.
How many people are required for a packages?Group packages are available to groups of 8 people or more. If your group is under 8 people, please contact us and we can suggest alternate options available.
Do you do a better rate for our large group?Group packages are already at a greatly reduced rate as they are offered to groups of 8 people or more only
Who is my contact of the day of my event?Once you arrive in centre your host will be your main point of contact for the entirety of your event. Our managers will oversee the operation of your event and are available to facilitate any onsite needs you may have.
How far in advance do I need to book my event?We often receive group bookings 4-8 weeks in advance. However, we will always do our best try to accommodate your event at short notice.
How early should I arrive for my event?We suggest that you arrive around 10-15 minute prior to your event, your lanes will be ready at the time your event is scheduled to begin.
What happens if I am running late for my booking?Please contact us if you are running late as we prepare and start your lanes + food requirements according to your scheduled times on your event confirmation. However, we may be able to extend your lanes dependent upon the lane availability at the time your event ends.
Will our lanes be together?Yes, when you confirm your event consecutive lanes are booked for your group.
Can I book for an adults and kids package together?Of course. If you are expecting a mix of adults and children at your event it makes perfect sense that everyone can be included in the fun. Please speak with your Events Specialist to discuss the best options available for your group.
How do I make payment?
Do we have to pay a deposit and how much is it?A deposit equal to 50% of the estimated amount due to ZONE BOWLING in respect of the event must be paid at the time that the event confirmation is returned.
What if I need to cancel my event date?If the event is cancelled by notice in writing received by ZONE BOWLING:
- More than twenty-eight (28) days prior to the proposed event date, the deposit will be refunded in full;
- Within five (5) to twenty-eight (28) days prior to the proposed event date, the deposit will be forfeited to ZONE BOWLING; or
- Within zero (0) to four (4) days prior to the proposed event date, the deposit will be forfeited in full and the client will be liable to pay the balance of the estimated value of the event to ZONE BOWLING. Please note: Due to business demands we do not allow events to be postponed once deposit has been paid.
When do I provide my final number of guests?The client must confirm the final number of guests that will be attending the event at least five (5) working days prior to the date of the event. If the client fails to do so, any payments due to ZONE BOWLING will be based on the number of guests specified in this event confirmation.
What are your prices?All prices are current at the time of the quotation and may be subject to revision prior to receipt of a signed event confirmation. Prices are inclusive of the applicable goods and services tax.
How do I make payment?
At the time that the event confirmation is returned, the client or the client's representative (as the case may be) must provide ZONE BOWLING with his or her credit card details in the manner directed by ZONE BOWLING. By signing this event confirmation, the client irrevocably authorises ZONE BOWLING to charge the credit card for all amounts due to ZONE BOWLING in connection with the event. Payments may be made using any major credit card, electronic funds transfer or cash. In the event that the client wishes to pay by electronic funds transfer, the payment must be deposited into the following account:
Account Name: Coin Cascade Limited
Bank: BNZ Christchurch
Account No: 02-0800-0163692-00
Remittance advice: [email protected]