Frequently Asked Questions (with answers!)
How long is an average event?
Events are typically 2-2.5 hours long. That allows plenty of time for arrivals, getting shoes and set up on the lane and of course eating and drinking. If you have a large guest count or would like to host a tournament style event, we suggest hosting a 3 hour event. However, if a 1 game package has been chosen, the event will take 1-1.5 hours.
How long does a game of bowling last?One game of bowling lasts around 45 minutes to 1 hour with 5-6 people per lane.
How long does a game of laser tag last?One game of laser lasts around 20 minutes, this includes briefing and de-briefing.
How many people are required for packages?Group packages are available to groups of 15 people or more. If your group is under 15 people, please contact us and we can suggest alternate options available.
Do you do a better rate for our large group?Group packages are already at a greatly reduced rate as they are offered to groups of 15 people or more only.
Who is my contact of the day of my event?Once you arrive in centre your host will be your main point of contact for the entirety of your event. Our managers will oversee the operation of your event and are available to facilitate any onsite needs you may have.
How far in advance do I need to book my event?We often receive group bookings 4-8 weeks in advance, and 12 – 24 weeks for peak season events. However, we will always do our best try to accommodate your event at short notice.
How early should I arrive for my event?We suggest that you arrive around 10-15 minutes prior to your event. Your lanes will be ready at the time your event is scheduled to begin.
What happens if I am running late for my booking?Please contact us if you are running late as we prepare and start your lanes and food requirements according to your scheduled times on your event confirmation. However, we may be able to extend your lanes dependent upon the lane availability at the time your event ends.
Will our lanes be together?Yes, when you confirm your event, consecutive lanes are booked for your group.
Can I book for an adults and kids package together?Of course. If you are expecting a mix of adults and children at your event, it makes perfect sense that everyone can be included in the fun. Please speak with your Events Specialist to discuss the best options available for your group.
How do I make payment?
Payments may be made using any major credit card, BPAY or cash. By signing the event confirmation, the client irrevocably confirms liability for payment to be made for all amounts due to Zone Bowling in connection with the event.
In the event that the client wishes to pay by BPAY, please refer to your invoice for the relevant biller code and customer reference number.
Please send a copy of the remittance advice to the accounts team via [email protected] as well as to your Zone Bowling Event Specialist so that the payment can be matched to the event.
Do we have to pay a deposit and how much is it?A deposit equal to 50% of the estimated amount due to Zone Bowling in respect of the event must be paid at the time that the event confirmation is returned.
When is final payment due?At least five (5) working days prior to the date of the event, the client must pay the balance of the amount due to Zone Bowling in respect of the event. The amount of the final payment will be the greater of:
- The amount calculated with reference to the final numbers notified to Zone Bowling; and
- The minimum spend (if any) identified in the event details section of this event confirmation, less the deposit paid by the client.
What if I need to cancel my event date?If the event is cancelled by notice in writing received by Zone Bowling:
- More than twenty-eight (28) days prior to the proposed event date, the deposit will be refunded in full;
- Within five (5) to twenty-eight (28) days prior to the proposed event date, the deposit will be forfeited to Zone Bowling; or
- Within zero (0) to four (4) days prior to the proposed event date, the deposit will be forfeited in full and the client will be liable to pay the balance of the estimated value of the event to Zone Bowling. Please note: due to business demands we do not allow events to be postponed once deposit has been paid.
When do I provide my final number of guests?The client must confirm the final number of guests that will be attending the event at least five (5) working days prior to the date of the event. If the client fails to do so, any payments due to Zone Bowling will be based on the number of guests specified in this event confirmation.
What are your prices?All prices are current at the time of the quotation and may be subject to revision prior to receipt of a signed event confirmation. Prices are inclusive of the applicable goods and services tax.
Are we able to provide our own signage and decorations?The display of banners, signs, labels, decorations or the like must be first approved by centre management and as such must not be nailed, screwed, glued, stapled or similarly adhered to any part of the bowling centre property.
Can I bring by own food and drinks to centre?No food and beverage of any kind is permitted to be brought into the bowling centre.
Does Zone Bowling cater for all dietary requirements?Should any of the client's guests have specific dietary requirements, Zone Bowling will use its best endeavours to accommodate them. The client is required to advise its Zone Bowling event coordinator of any specific dietary requirements at least 5 working days prior to the date of the event. For allergen enquiries, click here.
Does Zone Bowling have insurance to cover our property at our event?We accept no responsibility or liability for loss or damage to property brought into the bowling centre and we suggest the client seek their own insurance to cover such an event.
What happens if we damage Zone Bowling property?Loss or damage caused by the company or group, including its guests and contractors, to any part of the bowling centre or its equipment will be the responsibility of the company or group.
What is Zone Bowling's security policy?Centre management reserves the right to exclude or eject any objectionable persons from the bowling centre. Security guards can be provided if your function requires them for an additional fee.
Does Zone Bowling provide the supervision of children?Centre management will take all reasonable care but will not accept responsibility for the supervision and well-being of a minor.
Can Zone Bowling provide me with a risk assessment for our event?We can email or post a risk assessment at your request.
What are Zone Bowling's opening hours?
Most centres open at 10am and close at 10pm. These times can vary by centre and day. Please confirm times with your Events Specialist.